Treasure Island Sweets Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] treasureislandsweets [dot] co [dot] uk.

We always respond to email between 9.30am-5.00pm the same working day. Please note that this is the fastest way to contact us and your email will be dealt with quickly.

Our Fax: 0871 661 5396

Our Phone 0117 3291368 (9.30am - 5pm)

Our Contact details, Please note we have two locations:
Shop address open to the public, please pop in and see us in Bristol!
Treasure Island Sweets, Unit 70, The Covered Market, St Nicholas Street, Bristol, BS1 1LJ

Internet Orders Address and Head Office, please note this address is not open to the public.
Treasure Island Sweets Ltd
Unit 5 Barnack Trading Centre Novers Hill, Bedminster Bristol BS3 5QE England UK
Email: sales [at] treasureislandsweets [dot] co [dot] uk
Vat Reg No. 995 3060 93

Health and Safety
Some sweets may not be suitable for children under the age of three.
Because our products are sourced by several manufacturers, we cannot guarantee that any product is free of traces of nuts.

Gift Messages
We reserve the right to amend any gift message that we believe may offend the recipient. We will contact you before any amendment is made.

Making A Purchase Making a purchase could not be easier. Click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

All purchases are made in GBP and include V.A.T in the price shown.

We accept Visa, MasterCard, Switch, Solo, Maestro and Delta payment cards.

Orders by Cheque:
(UK residents only) must be payable to "Treasure Island Sweets", please print off a copy of your order for yourself and remember to send one copy to ourselves. Your order will be dispatched as soon as payment has cleared in our account NORMALLY 3 to 7 working days.
Treasure Island Sweets Ltd
Unit 5 Barnack Trading Centre Novers Hill, Bedminster Bristol BS3 5QE England UK

All images are for illustration purposes only and copy write Treasure island Sweets, manufactures trademarks and supplied images are hereby acknowledged. Manufactures often change the design, colour, packaging and shape of confectionery without notice. We reserve the right to substitute a product for one of the same quality if it is out of stock or amended by a manufacture. If you require an exact product match for photographic purposes please call or email us first to confirm the details.

Shipping And Handling Orders up to noon Mon-Friday will normally be dispatched the same day.
All orders after noon will be dispatched the next working day.
Sunday and Bank Holiday orders will be dispatched the next working day.

Please note that UK orders require a signature on delivery, we can deliver to your work address.
Our Courier Deliveries will only be made Monday to Fridays 8am to 8pm.
Please make sure somebody is in to sign for the parcel if the delivery is going to your home address.
We can deliver to your place of work, please note that deliveries are made weekdays only.
Once the goods have left us we are unable to change the delivery address.
A charge will be made to change any delivery address once the goods have left us.

International Deliveries are sent by Royal Mail Air Mail.
International Shipping Rates are shown in the checkout.
Overseas allow 28 days for delivery.

SORRY WE NO LONGER SHIP TO THE USA - THIS IS DUE TO RECENT AMERICAN POLICY ON IMPORTING FOOD PRODUCTS AND INSURANCE PROBLEMS.

In the unlikely event that your item is out of stock, we will contact you either by email or telephone to confirm the delivery date and order status.
We reserve the right to substitute any item for one of a similar type.
(Example: if the manufacturer discontinues a particular sweet we will do our best to find one of the same type, flavour and colour via a different manufacturer.)

Overseas Orders:
If you are ordering from a non-UK address your credit card company will apply the appropriate exchange rate. Your credit card company may charge you a small fee for this.
Your credit card will be debited on the day your order is dispatched; this is handled by our secure credit card processing facility with Sagepay.
The customer is liable for all tax's and custom duties imposed by their country.

Orders by Cheque:
(UK residents only) must be payable to Treasure Island sweets, please print off a copy of your order for yourself and remember to send one copy to ourselves. Your order will be dispatched as soon as payment has cleared in our account NORMALLY 3 to 7 working days.

Delivery Schedule Delivery

Orders up to noon Monday - Friday will be dispatched the same day. All orders after noon will be dispatched the next day. Sunday and Bank Holiday orders will be dispatched the next working day.

Please note that UK orders require a signature on delivery, we can deliver to your work address.
Deliveries will only be made Monday to Friday 8am to 8pm for all orders over 500g in weight with DHL.
Please make sure somebody is in to sign for the parcel if the delivery is going to your home address.
Once the goods have left us we are unable to change the delivery address.
A charge will be made to change any delivery address once the goods have left us.

International Deliveries are sent by Royal Mail Air Mail.

B.F.P.O forces posted overseas - your parcel will be delivered as quickly as possible, however due to security issues we cannot give an exact date your parcel will arrive but rest assured it will arrive as quickly as possible.

Please allow up to 14 days for all overseas deliveries.
We will do our up most to dispatch your order promptly.
In the unlikely event that your item is out of stock, we will contact you either by email or telephone to confirm the delivery date and order status.
We reserve the right to substitute any item for one of a similar type.
(Example: if the manufacturer discontinues a particular sweet we will do our best to find one of the same type, flavour and colour via a different manufacturer.)

Overseas Orders:
If you are ordering from a non-UK address your credit card company will apply the appropriate exchange rate. Your credit card company may charge you a small fee for this.
Your credit card will be debited on the day your order is dispatched; this is handled by our secure credit card processing facility with Sagepay.
SORRY WE NO LONGER SHIP TO THE USA

Orders by Cheque:
(UK residents only) must be payable to Treasure Island sweets, please print off a copy of your order for yourself and remember to send one copy to ourselves. Your order will be dispatched as soon as payment has cleared in our account NORMALLY 2 to 7 working days.

Tax Charges All prices are inclusive; the only extra charge is for postage, which we keep to the lowest rate.

V.A.T is included in the total price. The price on screen is the price you pay including Vat.

The customer is responsible for all local taxes and custom duties imposed by their Country.

Products returned to us due to unpaid import duties or rejection will not be resent and delivery charges will be made before any refund is agreed. This is to cover our shipping costs.

Credit Card Security Credit Card Security
We use a secure 128 bit order system with one of the leading companies in the field Sagepay with 128-bit encryption.
Your credit card details are encrypted with Sagepay on their secure server to protect you from fraud. We do not receive or store your credit card details only the confirmation that the transaction has been made.

Guarantee We guarantee your satisfaction. Under the distance selling regulations you may return items up to 7 days from receipt of good for a full refund.

We can only refund food products if they are unopened in their original wrappers.

Damaged products must be retuned before a refund can be made. We do require photographic proof of damage before the item is returned.

Please do not accept a delivery if it is damaged in transit.

Delays due to adverse weather conditions, postal strikes, acts of god, or terrorism are beyond our control and as such we do not guarantee delivery by a certain date due to the nature of these acts, nor are we liable for costs incurred due to delay.

Return postage will only be reimbursed up to a reasonable amount which must be agreed in writing before dispatch.

Reaching Us If you need to reach us, please email us on sales [at] treasureislandsweets [dot] co [dot] uk or write to us at Unit 5 Barnack Trading Centre Novers Hill, Bedminster Bristol BS3 5QE England UK
Contact can also be made via Fax: 0871 661 5396 or our telephone 0117 3291368

Privacy Policy Treasure Island Sweets Ltd does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Returns Policy
We will do our up most to ensure that your order arrives with you in good order as soon as is physically possible.
If however for any reason you are not completely satisfied then please notify us within 7 days of receipt of the goods and return the product in its original packaging with a copy of your original order and covering letter explaining your concerns. We will be happy to refund you in full. This is in accordance with the distance selling regulations UK
This does not affect your statutory rights.
You can cancel your order at any time after placing the order and up to 7 days after receiving goods.
Goods returned to us by post must be sent via a signed for delivery.
We cannot except any responsibility for goods returned to us that are lost in transit.
We will not be held liable for damage caused due to atmospheric conditions while the goods are in transit.
(Example, chocolate melting in hot weather.)