Delivery & Returns
Our parcels will show our company name on the delivery labels and if you choose a gift message this will be attached to the outside of the parcel.
Collect From Store Delivery Option: you will need to collect from our store in Bristol. This is the only collection location currently available. Please allow 1 to 2 working days for your order to be picked and packed ready for collection.
Not in the UK? We also deliver throughout Europe and worldwide via DPD and UPS courier and R-Mail Air Mail Services. The shipping charge will be calculated automatically when you checkout. Delivery throughout Europe with standard shipping (Inside Europe Air Mail) should arrive within 5 to 15 business day after posting but please allow up to 30 in case of delays due to customs or border control. Our faster courier delivery to Europe (Inside Europe Courier) should arrive in 3 to 5 business days after posting, again please allow some extra time in case of customs or border control delays as times are estimated.
USA / Canada Shipping / Delivery (please allow extra time for customs clearance) we are shipping to you but due to COVID delays can happen which we are not liable for
VAT ( BRITISH TAX ON GOODS) is not charged on orders exported to the USA/CANADA
We deliver to the USA and Canada via one of our couriers: UPS, DPD or Royal Mail Air Mail.
Royal Mail International delivery should take 7 to 14 days, it may take longer from time to time. If your order is urgent please use our courier option.
The vast majority of parcels to the USA / Canada will arrive quickly, require a signature on delivery and without any problems or delays with customs.
To avoid any complications with your shipment, please double check your address and ZIP code are correct, in the event of an incorrect address being given we are unable to refund any delivery charge once the shipment is dispatched. Shipments classed as lost , delayed or damaged by our couriers due to an incorrect delivery address being given by the customer will not be refunded.
Parcels returned to Treasure Island Sweets Ltd from the USA / Canada marked as ( uncollected, refused, incorrect address, moved, not wanted, etc, etc, will not qualify for a refund on the original shipping charge. We will refund the original purchase price for the goods less any shipping charges.
Customs officials do have the right to open and inspect any package at random, this is beyond our control as a spot check can be made by the local customs authority at will. Your goods should not be harmed in anyway but the outer packaging may be opened and resealed accordingly.
Returns Policy UK Only. ( Excludes USA & Canada )
You may return unopened items within 7 days of delivery for a full refund on the items you have ordered. We'll also pay the return shipping costs if the return is a result of 'our' error (you received an incorrect or damaged item, etc.). Please contact us first before returning any item so that we can issue you a returns number and arrange collection if required. Return shipping charges are the customers liability in the event of change of mind or no longer required (the original shipping charge will not be refunded in this event). It is the customers responsibility to insure safe transit and we strongly recommend using a tracked / insured delivery service.
You should expect to receive your refund within 3 working days once we have received your items back with us.
* UK mainland only excludes Highlands and Islands, N-Ireland, Channel Islands