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Delivery & Returns

 

  • FREE DELIVERY IF YOU SPEND £50 (*UK Mainland only), Delivery time of up to 7 working days.
  • We can deliver to your place of work or a separate address, just tell us where when you checkout.
  • Choose one of our 3 levels of delivery service*
    1. Bronze Delivery: up to 7 working days £4.95 or less
    2. Silver Delivery:  2-3 working days £5.95
    3. Gold Delivery*: 1 to 2 Working days. Place your order before 3.30pm and it will arrive in 1 to 2 working days. Plus you get our super wizzy delivery system which makes things easy. Just £6.95 with text and email updates.
      Delivery is only made weekdays ( weekend delivery is available if you select (Weekend Delivery in the checkout)
      *UK Mainland Only, (Highlands & Islands, N-Ireland, Channel Islands will take longer to arrive and the exact delivery charge will be calculated in the checkout).
  • Gold Delivery Extra Benefits:
    1. Track and trace service via your mobile phone, email and web browser.
    2. A two hour delivery window estimate direct to your mobile phone or email on the day of your delivery. No longer do you have to wait in all day, we tell you when it is coming.
    3. You will get a text first thing letting you know your delivery time, for example (between 11am and 1pm). You can amend the delivery day if you so wish or arrange to collect in person if need be.
    4. You can also update your delivery via the internet using your tracking number.
    5. Remember to give us your mobile number in the checkout if you select gold delivery.

Not in the UK? We also deliver throughout Europe and worldwide via DPD and UPS courier and R-Mail Air Mail Services. The shipping charge will be calculated automatically when you checkout.

USA / Canada Shipping / Delivery

VAT ( BRITISH TAX ON GOODS) is not charged on orders exported to the USA/CANADA
The 20% tax rate (vat) will automatically be removed in the checkout when you place your order so long as delivery and billing is to an address in the USA or Canada.

We deliver to the USA and Canada via one of our couriers: UPS, DPD or Royal Mail Air Mail.
Fast courier delivery should take between 2 and five working days after the day we dispatch. We do not dispatch on weekends or on UK bank holidays dates, orders placed on weekends or bank holidays are not classed as working days. Delivery dates are estimated and not a guaranteed delivery date service. Local taxes may be payable by the customer on import depending on local States internal tax rules. We can not accept any liability or refund charges/ tax / import duty imposed by customs or local taxation in any form.

Royal Mail International delivery should take 7 to 14 days, it may take longer from time to time. If your order is urgent please use our courier option.

The vast majority of parcels to the USA / Canada will arrive quickly, require a signature on delivery and without any problems or delays with customs.

To avoid any complications with your shipment, please double check your address and ZIP code are correct, in the event of an incorrect address being given we are unable to refund any delivery charge once the shipment is dispatched. Shipments classed as lost , delayed or damaged by our couriers due to an incorrect delivery address being given by the customer will not be refunded.

Parcels returned to Treasure Island Sweets Ltd from the USA / Canada marked as ( uncollected, refused, incorrect address, moved, not wanted, etc, etc, will not qualify for a refund on the original shipping charge. We will refund the original purchase price for the goods less any shipping charges.

Customs officials do have the right to open and inspect any package at random, this is beyond our control as a spot check can be made by the local customs authority at will. Your goods should not be harmed in anyway but the outer packaging may be opened and resealed accordingly. 

Returns Policy UK Only. ( Excludes USA & Canada )

You may return unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.). Please contact us first before returning any item so that we can issue you a returns number and arrange collection.

You should expect to receive your refund within 3 working days once we have received your items back with us.

* UK mainland only

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