Terms & Conditions
We always respond to email between 9.30am-5.00pm the same working day. Please note that this is the fastest way to contact us and your email will be dealt with quickly.
Our Phone: 0117 3291368 (9.30am - 5pm)
Our Contact details
Internet Orders Address and Head Office, please note this address is not open to the public.
You order is covered under the consumer contracts regulations
Health and Safety
Some sweets may not be suitable for children under the age of three.
We reserve the right to amend any gift message that we believe may offend the recipient.
Gift certificates are valid for 12 months and can not be exchanged for cash or refunded, only valid for on-line purchases.
Making A Purchase
Making a purchase could not be easier. Click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
All purchases are made in GBP and include V.A.T in the price shown.
We accept Visa, MasterCard, Switch, Solo, Maestro and Delta payment cards as well as PayPal.
All images are for illustration purposes only and copy write Treasure island Sweets, manufactures trademarks and supplied images are hereby acknowledged. Manufactures often change the design, colour, packaging and shape of confectionery without notice. We reserve the right to substitute a product for one of the same quality if it is out of stock or amended by a manufacture. If you require an exact product match for photographic purposes, please call or email us first to confirm the details.
Shipping And Handling
Orders up to noon, Mon-Friday, will normally be dispatched the same day.
Please note that 'Gold' and 'Silver delivery options (UK) require a signature on delivery, we can deliver to your work address.
Our company name will show on all delivery labels as a return address is required in the event of loss or damage.
Please note Weekends and bank holidays are not classed as working days, if you require a weekend delivery please call first or select our (Saturday Delivery option in the checkout)
Orders to any non UK mainland address ( Highlands & Islands of Scotland, N-Ireland - Channel Islands, will have longer delivery times, please allows approximately five working days extra.
Returns Policy UK Only. ( Excludes USA & Canada )
You may return unopened items within 7 days of delivery for a full refund on the items you have ordered. We'll also pay the return shipping costs if the return is a result of 'our' error (you received an incorrect or damaged item, etc.). Please contact us first before returning any item so that we can issue you a returns number and arrange collection if required. Return shipping charges are the customers liability in the event of change of mind or no longer required (the original shipping charge will not be refunded in this event). It is the customers responsibility to insure safe transit and we strongly recommend using a tracked / insured delivery service.
You should expect to receive your refund within 3 working days once we have received your items back with us.
Delivery into Europe (France, Ireland, Belgium, Germany, Spain, Netherlands, Finland etc...): your order may be liable for local VAT and import duty set by your country. This will be charged to yourself by the courier or customs and payment will be required before delivery. We are NOT responsible for any import duty or VAT (Tax) set by your country. If your order is returned to us for non payment of import duty / VAT we will deduct the original shipping charge before calculating the refund. As a guide current VAT in Europe is set at 20% and import duty for confectionery is around 10% depending on the product. Not all products have this new duty or VAT charge. We are working to improve display of which products are duty/vat free. You will however no longer be charged the UK VAT at 20% so you will see a reduction in the checkout when you select a European delivery address. We reserve the right to charge a return shipping charge equal to the amount of the original out going shipping charge for orders returned due to unpaid local taxes / duty / customs charges.
International Deliveries are sent by courier (DPD, UPS, FEDEX depending on weight and location).
If you are ordering from a non-UK address your credit card company will apply the appropriate exchange rate. Your credit card company may charge you a small fee for this. Your credit card will be debited on the day your order is dispatched; this is handled by our secure credit card processing facility with Sagepay.
The customer is liable for all taxes and custom duties imposed by their country.
USA And Canada - we do ship to the USA and Canada
Delivery may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should contact you by telephone once your products are in customs to let you know the charge due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be.
Customs / Import Duty
Customs can inspect/open any parcel to check its contents, this is beyond our control and may cause a delay with delivery. Parcels opened by customs will be labelled accordingly. Packaging and products must be kept in the event of a claim for damaged goods caused by customs, photographic evidence will be required along with original customs label. We can not accept any liability or refund any charges/tax/duty imposed by customs or local taxation.
In the unlikely event that your item is out of stock, we will contact you either by email or telephone to confirm the delivery date and order status.
We reserve the right to substitute any item for one of a similar type. (Example: if the manufacturer discontinues a particular sweet we will do our best to find one of the same type, flavour and colour via a different manufacturer.)
Delivery Orders up to noon Monday - Friday will be dispatched the same day.
International Deliveries are sent by Royal Mail Air Mail. B.F.P.O forces posted overseas - your parcel will be delivered as quickly as possible, however due to security issues we cannot give an exact date your parcel will arrive but rest assured it will arrive as quickly as possible. Please allow up to 14 days for all overseas deliveries. We will do our up most to dispatch your order promptly.
Pallets are charged at £48 + VAT per failed delivery attempt 'B2B' for refused or unavailable to accept delivery attempts
Delays due to COVID-19 are beyond our control and we thank you for your understanding and patience. Please allow our couriers extra time to deliver your order. Royal Mail will require 28 days before classing an item as lost.
Credit Card Security
We use a secure 256 bit order system with one of the leading companies in the field, Sagepay, with 256-bit encryption. Your credit card details are encrypted with Sagepay on their secure server to protect you from fraud. We do not receive or store your credit card details, only the confirmation that the transaction has been made.
We guarantee your satisfaction. Under the distance selling regulations you may return items up to 7 days from receipt of good for a full refund. We can only refund food products if they are unopened in their original wrappers. Damaged products must be returned before a refund can be made. We do require photographic proof of damage before the item is returned. Please do not accept a delivery if it is damaged in transit.
Delays due to adverse weather conditions, postal strikes, acts of god, national security, disease, virus or or terrorism are beyond our control and as such we do not guarantee delivery by a certain date due to the nature of these acts, nor are we liable for costs incurred due to delay. Return postage will only be reimbursed up to a reasonable amount which must be agreed in writing before dispatch.
If you need to reach us, please email us on sales [at] treasureislandsweets [dot] co [dot] uk or write to us at Unit 5 Barnack Trading Centre Novers Hill, Bedminster Bristol BS3 5QE England UK
Contact can also be made via Fax: 0871 661 5396 or our telephone: 0117 3291368
Treasure Island Sweets Ltd does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used, and to store your details if you select the 'Remember Me' option.
Data collected by this site is used to: a) Take and fulfil customer orders, b) Administer and enhance the site and service, c) Only disclose information to third-parties for goods delivery purposes.
Returns Policy/ Cancellation
We will do our up most to ensure that your order arrives with you in good order as soon as is physically possible. If however for any reason you are not completely satisfied then please notify us within 7 days of receipt of the goods and return the product in its original packaging with a copy of your original order and covering letter explaining your concerns. We will be happy to refund you in full for the goods. This is in accordance with the distance selling regulations UK This does not affect your statutory rights. You can cancel your order at any time after placing the order and up to 7 days after receiving goods. Goods returned to us by post must be sent via a signed for delivery. We cannot except any responsibility for goods returned to us that are lost in transit. We will not be held liable for damage caused due to atmospheric conditions while the goods are in transit. (Example, chocolate melting in hot weather.) Orders cancelled for any non-faulty/damaged or substituted items will be refunded in full for goods only, the original delivery charge will not be refunded accept at our discretion. Trade accounts and B2B sales fall outside of the consumer contracts regulations above, please contact us for a copy of our full terms and conditions for B2B sales. Trade and B2B sales are non refundable.
Orders And Contract Information
Your order is accepted and a contract is formed between Treasure Island Sweets Ltd and you when we dispatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Treasure Island Sweets Ltd, nor at the point in time that you receive an email from us acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by Treasure Island Sweets Ltd or may be cancelled by you. Exceptions apply to orders for personalised items made to your order which cannot be cancelled by you once you have received email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. (example gift message jars and branded sweets, branded gift bags and branded hampers). Orders placed are covered by the consumer contract regulations act 2014. Orders placed for B2B sales and trade accounts fall outside of the consumer contract regulations act, please contact us for our full terms and conditions in relation to B2B and trade sales.