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Treasure Island Sweets Blog & News (aka the Captains blog)

Friday, 30 July 2021  |  Admin

Treasure Island Sweets are closed from 3pm On Friday 30.07.21 for our annual Summer break. We will re-open on Monday 9th August where we will process all orders placed over the holidays upon our return and respond to any communications left.

Orders placed before 3pm on Friday 30th July 2021 will have been processed and dispatched as normal and will arrive according to your shipping option.

In the event of a delivery problem our couriers DPD or APC  will be able to help you (gold and silver delivery options only). The tracking details for your parcel will have been sent to you by email so please check your spam/junk folders for full details. (This applies to UK orders only).
 
Bronze delivery is sent with Royal Mail and can take 7 working days to arrive after shipping.

Please allow an extra few days for delivery due to covid-19 as stated on our delivery page on the website.

We will reply to all messages and process orders upon our return week commencing Monday 9th August 2021
 

COVID-19 UPDATES

Please allow an extra 1 to 2 working days on top of our normal delivery times.
If you choose our gold delivery option that normally takes 1 to 2 days, it may now take an extra day or two on top of normal delivery times.

All deliveries may be delayed on route with the couriers after we have dispatched so please allow a little extra time for delivery.

We have strict procedures in place to insure staff and customer safety at this time. Our couriers will also deliver as normal and they have their own strict procedures in place .

If your order is shipped by courier instead of Royal Mail the following will apply.

Couriers are  no longer asking customers to sign their handheld units and instead drivers will sign it on your behalf. We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.

With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels.

This now forms our proof of delivery process for all deliveries until further notice for GOLD and Silver delivery options.

We are doing everything possible to support our customers and our people so that we can minimise any disruption and continue giving you and your customers the best possible delivery experience

Kindest Regards
Treasure Island Sweets

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