Tuesday, 24 March 2020 | Admin Despite the dreaded lurgy we are open for business and taking orders as normal on-line. Your order will arrive as normal but please allow an extra 2 working days on top of our normal delivery times. If you choose our gold delivery option that normally takes 2 days it will now take up to 4 days to arrive. Our phone line is open 9am to 5pm Monday to Friday if you wish to order by phone or have a question. If we are unable to answer straight away please leave a message and we will call you back asap. We have strict procedures in place to insure staff and customer safety at this time. Our couriers will also deliver as normal and they have their own strict procedures in place . If your order is shipped by courier instead of Royal Mail the following will apply. Couriers are no longer asking customers to sign their handheld units and instead drivers will sign it on your behalf. We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.
With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels.
This now forms our proof of delivery process for all deliveries until further notice for GOLD and Silver delivery options.
We are doing everything possible to support our customers and our people so that we can minimise any disruption and continue giving you and your customers the best possible delivery experience Kindest Regards
Treasure Island Sweets |
